Shipping & Delivery
At Danielle & Scott Toronto, we aim to deliver your order as quickly and carefully as possible. In this Shipping and Delivery Policy, you will find all important information about processing times, delivery times, shipping methods, and possible delays.
For any shipping-related questions, you can contact us at info@daniellescotttoronto.com.
1. Processing Time
Orders are usually processed within 1–3 business days after payment has been received.
Once your order has been shipped, you will receive an email with your tracking information.
Please note that processing times may be slightly longer during busy periods, holidays, or promotional campaigns.
2. Delivery Time
The average delivery time is usually 4–7 business days, depending on your location and the shipping carrier.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances outside our control, such as:
- national holidays
- busy seasonal periods
- customs procedures
- local postal delays
- national or regional strikes by postal services or courier companies
- unexpected carrier delays
For customers in Canada, delays may also occur due to disruptions with local delivery partners such as Canada Post or other courier services.
3. Shipping Method and Origin
Orders may be shipped directly from our international supplier or fulfillment partner.
Because some orders are shipped internationally, customs procedures may apply depending on the destination country.
Any possible import duties, customs fees, or local taxes are the responsibility of the customer, unless stated otherwise during checkout.
4. Shipping Costs
Shipping costs are shown at checkout before the order is completed.
These costs may depend on:
- the destination country
- the weight of the order
- the selected shipping method
- available shipping options at the time of checkout
The customer is responsible for reviewing the shipping costs before placing the order.
5. Responsibility During Shipping
The customer is responsible for providing a correct and complete shipping address.
Please check your address carefully before completing your order.
- If the tracking information shows that the package has been delivered, the order is considered delivered.
- We are not responsible for lost packages when the tracking confirms delivery to the address provided by the customer.
- Address mistakes must be reported to us within 24 hours after placing the order.
- After this period, we may no longer be able to change the shipping details.
6. Delayed Orders
Although we do our best to ensure smooth delivery, delays can sometimes happen.
If your order has not arrived within 20 days after payment, please contact us at:
Please include your order number and the email address used when placing the order, so we can check the status of your shipment and assist you further.
7. Contact
For questions about shipping or delivery, please contact us at:
Company name: Danielle & Scott Toronto
Email: info@daniellescotttoronto.com